Mobile banking adoption of the youth market Perceptions and intentions

被引:231
作者
Akturan, Ulun [1 ]
Tezcan, Nuray [2 ]
机构
[1] Galatasaray Univ, Fac Econ & Adm Sci, Istanbul, Turkey
[2] Halic Univ, Fac Management, Istanbul, Turkey
关键词
Mobile banking; Perceived benefit; Perceived risks; Technology acceptance model; Youth market; Mobile technologies; Banking; Consumer attitudes;
D O I
10.1108/02634501211231928
中图分类号
F [经济];
学科分类号
02 ;
摘要
Purpose - This study aims to investigate consumers' mobile banking adoption through an integration of the technology acceptance model (TAM) with work on perceived benefits and perceived risks. Design/methodology/approach - Data were collected from 435 university students who were non-users but future prospects, and analyzed by structural equation modeling (SEM). Findings - It was found that perceived usefulness, perceived social risk, perceived performance risk and perceived benefit directly affect attitudes towards mobile banking, and that attitude is the major determinant of mobile banking adoption intention. In addition, no direct relationship between perceived usefulness and intention to use, perceived ease of use and attitude, financial risk, time risk, security/privacy risk and attitude was detected. Research limitations/implications - This study reflects the perceptions of non-users and university students - potential future prospects - in an emerging country. The main theoretical contribution of this research is the development of a risk-benefit model by extending TAM. Practical implications - Banks should rely on increasing the benefit perceptions of mobile banking. Simultaneously, decreases in social and performance risk should be promoted strongly. Originality/value - In the study, the adoption intention of mobile banking is tested by integrating TAM with perceived benefits and perceived risks - social risk, performance risk, financial risk, time risk, security risk and privacy risk.
引用
收藏
页码:444 / 459
页数:16
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