SATISFACTION WITH PROCESSES OF COLLECTING STUDENT OPINIONS ABOUT INSTRUCTION - THE STUDENT PERSPECTIVE

This study used a 2 × 2 × 2 factorial experiment to examine student satisfaction with eight processes of collecting student ratings of instruction by varying (a) method (group interviews vs. individual standardized rating forms), (b) timing (midterm vs. end of course), and (c) amount of instructor reaction to student ratings (restricted vs. extended). Consistent with predictions drawn frm reactance and social comparison theories, students were more satisfied with interview methods at midterm followed by extended instructor reaction than with traditional approaches for collecting student opinions about instruction (i.e., standardized rating forms administered at the end of a course).