PROJECT-FOCUSED TOTAL QUALITY MANAGEMENT IN THE NEW-YORK-CITY DEPARTMENT OF PARKS AND RECREATION

被引：9

作者：

COHEN, S

EIMICKE, W

机构：

[1] COLUMBIA UNIV,GRAD PROGRAM PUBL POLICY & ADM,NEW YORK,NY 10027

[2] COLUMBIA UNIV,SCH INT ST PUBL AFFAIRS,PROGRAM POLIT & PUBL POLICY,NEW YORK,NY 10027

来源：

PUBLIC ADMINISTRATION REVIEW | 1994年 / 54卷 / 05期

关键词：

D O I：

10.2307/976430

中图分类号：

C93 [管理学]; D035 [国家行政管理]; D523 [行政管理]; D63 [国家行政管理];

学科分类号：

12 ; 1201 ; 1202 ; 120202 ; 1204 ; 120401 ;

摘要：

Can TQM be effectively implemented under less than ideal circumstances? Steven Cohen and William Eimicke report on a focused strategy for bringing total quality management into an organization through the rapid implementation of quality improvement projects. The use of that strategy in the New York City Department of Parks and Recreation is described and assessed. According to this case, the costs of conducting quality improvement projects is much lower than the benefits they generate.

引用

页码：450 / 456

页数：7