HOW DO DESK-TOP COMPUTERS AFFECT THE DOCTOR-PATIENT INTERACTION

被引：98

作者：

GREATBATCH, D

HEATH, C

CAMPION, P

LUFF, P

机构：

[1] Department of General Practice, University of Liverpool, Cambridge

[2] School of Management, King’s College, London University, Cambridge

[3] Department of Sociology, University of Surrey, Rank Xerox EuroPARC, Cambridge

来源：

FAMILY PRACTICE | 1995年 / 12卷 / 01期

关键词：

D O I：

10.1093/fampra/12.1.32

中图分类号：

R1 [预防医学、卫生学];

学科分类号：

1004 ; 120402 ;

摘要：

General practice consultations were video-recorded before and after the introduction of a desk-top computer system into the practice. The recordings were analysed by detailed qualitative scrutiny of tape and trancripts (conversation analysis) to discover regular patterns of interaction. This analysis confirmed that the introduction of computers into the consultation had a significant impact on the communication between patient and doctor. In particular, we found that computer technology has had an impact on the practitioners' conduct and on the disclosure of information by the patient. The analysis also points to some recommendations both for training general practitioners in the use of computerized systems in the consultation, and for the (re)design of the technologies themselves.

引用

页码：32 / 36

页数：5

共 15 条

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