OUTPATIENT PHARMACY REDESIGN TO IMPROVE WORK FLOW, WAITING TIME, AND PATIENT SATISFACTION

被引：7

作者：

PIERCE, RA ^{[1
]}

ROGERS, EM ^{[1
]}

SHARP, MH ^{[1
]}

MUSULIN, M ^{[1
]}

机构：

[1] VIRGINIA COMMONWEALTH UNIV,MED COLL VIRGINIA,SCH PHARM,DEPT PHARM & PHARMACEUT,RICHMOND,VA 23298

来源：

AMERICAN JOURNAL OF HOSPITAL PHARMACY | 1990年 / 47卷 / 02期

关键词：

D O I：

10.1093/ajhp/47.2.351

中图分类号：

R9 [药学];

学科分类号：

1007 ;

摘要：

引用

页码：351 / 356

页数：6

共 9 条

[1] WAITING FOR CARE - QUEUING AND RESOURCE-ALLOCATION [J].

BLOOM, BS ;

FENDRICK, AM .

MEDICAL CARE, 1987, 25 (02) :131-139

[2] DISTRIBUTION OF MEDICAL-SERVICES BEFORE AND AFTER FREE MEDICAL-CARE - QUEBEC EXPERIENCE [J].

ENTERLINE, PE ;

SALTER, V ;

MCDONALD, AD ;

MCDONALD, JC .

NEW ENGLAND JOURNAL OF MEDICINE, 1973, 289 (22) :1174-1178

[3]

FOSTER JD, 1979, J MED SOC NJ, V76, P593

[4]

GEORGE JA, 1983, J OPER RES SOC, V34, P27, DOI 10.1057/jors.1983.4

[5] IMPACT OF COMPUTERIZATION ON DISPENSING TIME IN AN AMBULATORY-CARE PHARMACY [J].

MOSS, RL ;

POUNDERS, JN .

AMERICAN JOURNAL OF HOSPITAL PHARMACY, 1985, 42 (02) :309-312

[6]

NEWELL GF, 1982, APPLICATION QUEUEING, P72

[7]

SCHLENGER W, 1984, DHHS8420203 PUBL

[8]

SCHWARTZ BARRY, 1975, QUEUING WAITING, P2

[9] QUEUING MODELS FOR HOSPITAL WAITING LISTS [J].

WORTHINGTON, DJ .

JOURNAL OF THE OPERATIONAL RESEARCH SOCIETY, 1987, 38 (05) :413-422

← 1 →