EVALUATING REFERENCE SERVICE IN A LARGE ACADEMIC-LIBRARY

被引：8

作者：

ELZY, C

NOURIE, A

LANCASTER, FW

JOSEPH, KM

机构：

[1] ILLINOIS STATE UNIV,MILNER LIB,PUBL SERV & COLLECT DEV,NORMAL,IL 61761

[2] ILLINOIS STATE UNIV,DEPT PSYCHOL,NORMAL,IL 61761

[3] UNIV ILLINOIS,GRAD SCH LIB & INFORMAT SCI,URBANA,IL 61801

来源：

COLLEGE & RESEARCH LIBRARIES | 1991年 / 52卷 / 05期

关键词：

D O I：

10.5860/crl_52_05_454

中图分类号：

G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];

学科分类号：

1205 [信息资源管理]; 120501 [图书馆学];

摘要：

An unobtrusive study of the ability of professional librarians to deal with factual questions was conducted at the Milner Library, Illinois State University. Students were recruited to pose questions for which answers were known, to 19 librarians in five departments. In all, 190 test "incidents" (10 questions for each of the 19 librarians) were used. Librarians were evaluated on the accuracy of the responses given and on their responsiveness and helpfulness, as judged by the student proxies. Tire methods used in the study are described, including the accuracy and attitude scales developed, the major results are presented, and suggestions are made on the follow-up action that seems appropriate after a study of this kind has been performed.

引用

页码：454 / 465

页数：12