PROBLEM-SOLUTIONS IN THE MANAGEMENT OF INFORMATION-SYSTEMS EXPERTISE

This article uses evidence on the management of Information Systems (IS) expertise to critique conventional understandings of the management of expert groups. These tend to focus on problems of 'integration' or 'control' at the point of production. But this neglects the interplay between organizations and the wider structure of IS expertise; the latter being shaped by the evolving computer technology regime and the IS occupation's ability to colonize technological knowledge. In this context, the management of expertise is better viewed as an evolving series of 'problem-solutions'. 'Hybrid managers' and 'strategic information systems' are cited as instances of such problem-solutions.