QUALITY AND SAFETY - TWO SIDES OF THE SAME COIN IN HOSPITALITY AND TOURISM

被引：3

作者：

Steene, Anders ^{[1
]}

机构：

[1] HB Olsson Int, Tourism Consultants, Taby, Sweden

来源：

TOURISM AND HOSPITALITY MANAGEMENT-CROATIA | 2009年 / 15卷 / 02期

关键词：

tourism; quality; safety; assessment; management; hospitality;

D O I：

暂无

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

This paper will discuss some methodical aspects in doing research in the field of hospitality and tourism. Quality aspects have been dominant subjects for a long time in the industry, safety and security aspects were more or less not on the agenda in the early 90-ies. According to how society has developed, the experience of risk and danger has changed in the society over time and nowadays both safety and security as well as quality aspects has become important elements in the tourism products. The question is, if those two different approaches can be used as mutual methods.

引用

页码：193 / 204

页数：12