BENCHMARKING - FINDING WAYS TO IMPROVE

被引：17

作者：

LENZ, S ^{[1
]}

MYERS, S ^{[1
]}

NORDLUND, S ^{[1
]}

SULLIVAN, D ^{[1
]}

VASISTA, V ^{[1
]}

机构：

[1] BAXTER CORP CONSULTING,DEERFIELD,IL

来源：

JOINT COMMISSION JOURNAL ON QUALITY IMPROVEMENT | 1994年 / 20卷 / 05期

关键词：

D O I：

10.1016/S1070-3241(16)30069-4

中图分类号：

R19 [保健组织与事业（卫生事业管理）];

学科分类号：

摘要：

Background: This article provides health care organizations with a benchmarking methodology to use in comparing practices and processes to identify opportunities for improvement. The 15-step model can be used to guide internal and external benchmarking activities in a variety of health care settings. Examples: Two internal benchmarking case studies are illustrated: (1) one hospital used the Baxter model to evaluate its laparoscopic cholecystectomy services, and (2) another prepared for expansion of cardiac catheterization services. Conclusions: Two key factors of a successful benchmarking initiative are highlighted: management commitment and involvement, and the need to understand internal practices and processes before benchmarking.

引用

页码：250 / 259

页数：10