COMPUTER-BASED WORK MONITORING - ELECTRONIC SURVEILLANCE AND ITS EFFECTS

Substantial developments in new office technologies over the past two decades have dramatically transformed today's white-collar workplace. One of these developments, computer-based work monitoring, has enabled employers to continually or intermittently monitor employees in real time or on a delayed basis, with or without their knowledge or permission, at levels and in a manner previously unattainable. This introductory article to this special issue outlines the current status of computer monitoring in the U.S., delineates its major advantages and disadvantages, and provides examples of early research on the topic by the author and others. Factors likely to moderate the acceptance and effectiveness of computer monitoring systems are discussed and implications for work and social relationships in the workplace are considered. An overview of the four special issue articles reporting the results of experiments assessing the effects of computer monitoring on the performance of workers and supervisors is then provided.