COMPLETING THE LOOPS

被引：44

作者：

DENNING, PJ

MEDINAMORA, R

机构：

[1] ACT TECHNOL INC,RES,ALAMEDA,CA 94501

[2] GEORGE MASON UNIV,CTR NEW ENGINEER,FAIRFAX,VA 22030

来源：

INTERFACES | 1995年 / 25卷 / 03期

关键词：

D O I：

10.1287/inte.25.3.42

中图分类号：

C93 [管理学];

学科分类号：

12 ; 1201 ; 1202 ; 120202 ;

摘要：

Total quality management (TQM) and business process reengineering (BPR) have emerged as important practices but not yet as a discipline. A methodology for mapping, measuring, tracking, and managing commitments in business processes is necessary to make a discipline from TQM and BPR. An organization's network of commitments can be depicted as a map of interconnected work-flow loops. That map can be used as a guide to design work processes and their supporting information technologies, manage commitments to completion with customer satisfaction, and measure productivity. A study of a complex process, course scheduling, at George Mason University shows how the mapping notation and the method work.

引用

页码：42 / 57

页数：16