REALIZING OUTSOURCING EXPECTATIONS - INCREDIBLE EXPECTATIONS, CREDIBLE OUTCOMES

被引：72

作者：

LACITY, M

HIRSCHHEIM, R

WILLCOCKS, L

机构：

[1] UNIV MISSOURI,ST LOUIS,MO 63121

[2] UNIV TEXAS,INFORMAT SYST RES CTR,HOUSTON,TX 77025

来源：

INFORMATION SYSTEMS MANAGEMENT | 1994年 / 11卷 / 04期

关键词：

D O I：

10.1080/07399019408964664

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

Drawing from the firsthand experiences of senior executives and IT managers in US and British companies, this article summarizes the expectations they had for outsourcing and explains what went wrong-and why-when expectations were not met. Successful outsourcing experiences are then used to outline a prescription for ensuring that expected benefits are fully realized.

引用

页码：7 / 18

页数：12