BUSINESS PROCESS REENGINEERING - CHARTING A STRATEGIC PATH FOR THE INFORMATION AGE

被引：60

作者：

TENG, JTC

GROVER, Y

FIEDLER, KD

机构：

来源：

CALIFORNIA MANAGEMENT REVIEW | 1994年 / 36卷 / 03期

关键词：

D O I：

10.2307/41165753

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

Many organizations are undergoing major restructuring efforts in order to be viable in today's changing economic environment. Business process redesign (BPR), which involves the radical redesign of age-old business processes, represents one such effort. Information technologies (IT) play an important role in BPR. This article presents a framework for examining business processes based on two process characteristics -degree of mediation and degree of collaboration-to show how IT may be applied to improve process performance by altering there process characteristics. Based on the framework, guidelines are provided for selecting strategic paths in reengineering specific processes.

引用

页码：9 / 31

页数：23

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