MANAGING QUALITY FOR ORGANIZATIONAL-EFFECTIVENESS - EMPIRICAL-EVIDENCE FROM 4 SAWMILLS IN ATLANTIC CANADA

被引：2

作者：

CHALYKOFF, J

SHARMA, B

WILLIAMS, M

机构：

[1] UNIV NEW BRUNSWICK,FAC BUSINESS,ST JOHN,NB,CANADA

[2] UNIV NEW BRUNSWICK,FAC ADM,FREDERICTON,NB E3B 5A3,CANADA

来源：

TOTAL QUALITY MANAGEMENT | 1995年 / 6卷 / 01期

关键词：

D O I：

10.1080/09544129550035585

中图分类号：

C93 [管理学];

学科分类号：

12 ; 1201 ; 1202 ; 120202 ;

摘要：

Quality management has beed considered as one of the most significant factors for organizational effectiveness. This study reports some empirical evidence on the effects of quality management programmes on organizational effectiveness as measured by productivity, safety record, employee turnover, customer satisfaction and product quality.

引用

页码：51 / 59

页数：9