BETWEEN SERVICE AND SERVILITY - ROLE-CONFLICT IN SUBORDINATE SERVICE ROLES

[1] EMPLOYEE AFFECTIVE RESPONSES TO ORGANIZATIONAL STRESS - MODERATING EFFECTS OF JOB CHARACTERISTICS [J]. PERSONNEL PSYCHOLOGY, 1978, 31 (03) : 561 - 579

[2] ADAMS JS, 1976, HDB IND ORG PSYCHOLO

[3] [Anonymous], 1948, HUMAN RELATIONS REST

[4] Argyle M., 1975, BODILY COMMUNICATION

[5] PRESSURES AND DEFENSES IN BUREAUCRATIC ROLES [J]. AMERICAN JOURNAL OF SOCIOLOGY, 1966, 71 (06) : 665 - 673

[6] JOB STRESS, EMPLOYEE HEALTH, AND ORGANIZATIONAL-EFFECTIVENESS - FACET ANALYSIS, MODEL, AND LITERATURE-REVIEW [J]. PERSONNEL PSYCHOLOGY, 1978, 31 (04) : 665 - 669

[7] MILKMAN AND HIS CUSTOMER - CULTIVATED RELATIONSHIP [J]. URBAN LIFE AND CULTURE, 1972, 1 (02): : 131 - 166

[8] Blau P. M., 1963, FORMAL ORG

[9] BUTLER SR, 1976, SOCIOLOGY WORK OCCUP, V3, P207

[10] OCCUPATIONAL SOURCES OF STRESS - REVIEW OF LITERATURE RELATING TO CORONARY HEART-DISEASE AND MENTAL ILL HEALTH [J]. JOURNAL OF OCCUPATIONAL PSYCHOLOGY, 1976, 49 (01): : 11 - 28

[1] EMPLOYEE AFFECTIVE RESPONSES TO ORGANIZATIONAL STRESS - MODERATING EFFECTS OF JOB CHARACTERISTICS [J]. PERSONNEL PSYCHOLOGY, 1978, 31 (03) : 561 - 579

[2] ADAMS JS, 1976, HDB IND ORG PSYCHOLO

[3] [Anonymous], 1948, HUMAN RELATIONS REST

[4] Argyle M., 1975, BODILY COMMUNICATION

[5] PRESSURES AND DEFENSES IN BUREAUCRATIC ROLES [J]. AMERICAN JOURNAL OF SOCIOLOGY, 1966, 71 (06) : 665 - 673

[6] JOB STRESS, EMPLOYEE HEALTH, AND ORGANIZATIONAL-EFFECTIVENESS - FACET ANALYSIS, MODEL, AND LITERATURE-REVIEW [J]. PERSONNEL PSYCHOLOGY, 1978, 31 (04) : 665 - 669

[7] MILKMAN AND HIS CUSTOMER - CULTIVATED RELATIONSHIP [J]. URBAN LIFE AND CULTURE, 1972, 1 (02): : 131 - 166

[8] Blau P. M., 1963, FORMAL ORG

[9] BUTLER SR, 1976, SOCIOLOGY WORK OCCUP, V3, P207

[10] OCCUPATIONAL SOURCES OF STRESS - REVIEW OF LITERATURE RELATING TO CORONARY HEART-DISEASE AND MENTAL ILL HEALTH [J]. JOURNAL OF OCCUPATIONAL PSYCHOLOGY, 1976, 49 (01): : 11 - 28