CONSUMER EXPECTATIONS, PRODUCT PERFORMANCE, AND PERCEIVED PRODUCT QUALITY

被引：232

作者：

OLSHAVSKY, RW

MILLER, JA

机构：

[1] INDIANA UNIV, BLOOMINGTON, IN 47401 USA

[2] DRAKE UNIV, DES MOINES, IA 50311 USA

来源：

关键词：

D O I：

10.2307/3149600

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

引用

页码：19 / 21

页数：3

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