Fatal errors: unbridling emotions in service failure experiences

被引：11

作者：

O'Donohoe, Stephanie ^{[1
]}

Turley, Darach ^{[2
]}

机构：

[1] Univ Edinburgh, Management Sch & Econ, 50 George Sq, Edinburgh EH8 9JY, Midlothian, Scotland

[2] Dublin City Univ, Business Sch, Dublin 9, Ireland

来源：

JOURNAL OF STRATEGIC MARKETING | 2007年 / 15卷 / 01期

关键词：

D O I：

10.1080/09652540601088641

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

[No abstract available]

引用

页码：17 / 28

页数：12

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