BEYOND INTERNAL CONSISTENCY RELIABILITY - RATIONALE AND USERS GUIDE FOR MULTITRAIT ANALYSIS PROGRAM ON THE MICROCOMPUTER

A methodology for evaluating Likert-type scales is presented. Multitrait scaling is a straightforward approach to scale analysis that focuses on items as the unit of analysis and utilizes the logic of convergent and discriminant validity. Multitrait scaling is illustrated with the Multitrait Analysis Program, using patient satisfaction data from the Medical Outcomes Study. © 1990 Psychonomic Society, Inc.