Survey and critique of the impacts of information technology

Impacts of information technology (IT) are reviewed and critiqued at the societal, the organizational and the individual levels. The sociotechnical and the economic perspectives are used to discuss impacts of IT at the societal level, while the sociotechnical and the strategic perspectives are used at the organizational level. A sociotechnical analysis of IT impacts is conducted at the individual level. The paper concludes with a discussion on the need for a plurality of perspectives in IT impact research.