共 6 条
[1]
Nokia Siemens Network,Quality of Experience in Communi-cations Ecosystem. KilKKi K. http://www.jucs.org/jucs145/qualityofexperiencein;internal&action=noaction&Parameter=1320999757754 . 2010
[2]
Quality of Experience(QoE)requirements for real-timecommunication services[S/OL]. TS102643 . 2010
[3]
Quality of Experience(QoE)of mobile services:Can it be mea-sured and improved?. Nokia. http://www.techrepub-lic.com/whitepapers/quality-of-experience-qoe-of-mobile-services-can-it-be-measured-and-improved/104519 . 2010
[4]
Customer Experience Management:Driving Loyalty&Profitability. http://www.tmforum.org/ResearchPublications/CustomerExperience/7140/Home.html . 2010
[5]
Managing Quality of Customer Experience White Paper. http://www.tmforum.org/TechnicalReports/TR152Man-agingQuality/38513/article.html . 2010
[6]
Managing the Quality of Customer Experience. http://www.tmforum.org/TechnicalReports/TR148Managingthe/38504/article.html . 2010