共 10 条
[1]
Prescription for the Waiting-in-line Blues: Entertain, Enlighten, and Engage. Katz,Karen L.,Larson,Blaire M.,Larson,Richard C. Sloan Management Review . 1991
[2]
Intrusions into waiting lines:does the queue constitute a social system. Schmitt B,Dube L,Leclerc F. Journal of Personality . 1992
[3]
How disconfirmation,perception and actual waiting times impact customer satisfaction. Davis,M.M,Heineke,J. International Journal of Service Industry Management . 1998
[4]
How disconfirmation, perception and actual waiting times impact customer satisfaction[J] . Mark M. Davis,Janelle Heineke.  International Journal of Service Industry Management . 1998 (1)
[5]
Waiting for service: ten years of empirical research[J] . Agnès Durrande-Moreau.  International Journal of Service Industry Management . 1999 (2)
[6]
Effects of waiting on the satisfaction with the service: beyond objective time measures. Pruyn,A.,Smidts,A. International Journal of Research in Marketing . 1998
[7]
Waiting for service: ten years of empirical research. Durrande-Moreau,A. International Journal of Service Industry Management . 1999
[8]
Journal of Personality and Social Psychology. S. J. Breckler. Maydica . 1984
[9]
Subjective vs. Objective Time Measures: A Note on the Perception of Time in Consumer Behavior. Hornik,J. Journal of Consumer Research . 1984
[10]
Perspectives on Queues: Social Justice and the Psychology of Queuing. Larson,R. Operations Research . 1987