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Measuring the Customer Experience in Online Environments: A Structural Modeling Approach[J] . Thomas P. Novak,Donna L. Hoffman,Yiu-Fai Yung.  Marketing Science . 2000 (1)
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Service quality delivery through web sites: A critical review of extant knowledge[J] . Valarie A. Zeithaml,A. Parasuraman,Arvind Malhotra.  Journal of the Academy of Marketing Science . 2002 (4)
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eTailQ: dimensionalizing, measuring and predicting etail quality[J] . Mary Wolfinbarger,Mary C Gilly.  Journal of Retailing . 2003 (3)
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Leisure States and‘Flow’Experiences:Testing Perceived Freedom and IntrinsicMotivation Hypotheses. R.C.Mannell,Z.Jiri,L.Reed. Journal of Leisurability . 1988
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An EmpiricalInvestigation of Website Characteristics:Consumer EmotionalStates and On-line Shopping Behaviors. Venkatapparao Mummalaneni. Journal ofBusiness Research . 2005
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The Impact of Website QualityDimensions on Customer Satisfaction in the B2C E-commercecontext. Hsiu-Fen Lin. Total Quality Management . 2007
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Controlling the Information Flow:Effectson Consumers’Decision Making and Preferences. Ariely Dan. Journal ofConsumer Research . 2000
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Acceptance of InternetApplications Services:The Case of Electronic Brokerages. Bhattacherjee,A. IEEE Transactions on systems,Man,and Cybernetics?Part A:Systems and Humans . 2000