共 7 条
[1]
[2]
[3]
[4]
The theoretical underpinnings of customer asset management: A framework and propositions for future research[J] Ruth N. Bolton;Katherine N. Lemon;Peter C. Verhoef Journal of the Academy of Marketing Science 2004,
[5]
Building service relationships: It’s all about promises[J] Mary Jo Bitner Journal of the Academy of Marketing Science 1995,
[6]
彩票营销学[M] 胡穗华; 陈又星; 谷卫民; 编著 中国经济出版社 2009,
[7]
营销管理[M] (美)菲利普·科特勒(PhilipKotler)著;梅汝和等译; 中国人民大学出版社 2001,

