共 28 条
[3]
Understanding factors affecting trust in and satisfaction with mobile banking in Korea: A modified DeLone and McLean’s model perspective[J] . Kun Chang Lee,Namho Chung.Interacting with Computers . 2009 (5)
[4]
The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services[J] . Ying-Feng Kuo,Chi-Ming Wu,Wei-Jaw Deng.Computers in Human Behavior . 2009 (4)
[5]
Customer Knowledge Management and E-commerce: The role of customer perceived risk[J] . Carolina Lopez-Nicolas,Francisco José Molina-Castillo.International Journal of Information Management . 2007 (2)
[6]
Development of a scale to measure the perceived benefits and risks of online shopping[J] . Sandra Forsythe,Chuanlan Liu,David Shannon,Liu Chun Gardner.Journal of Interactive Marketing . 2006 (2)
[7]
Service quality, trust, specific asset investment, and expertise: Direct and indirect effects in a satisfaction-loyalty framework[J] . Jyh-Shen Chiou,Cornelia Droge.Journal of the Academy of Marketing Science . 2006 (4)
[8]
Comfort your online customer: quality, trust and loyalty on the internet[J] . Dina Ribbink,Allard C.R. van Riel,Veronica Liljander,Sandra Streukens.Managing Service Quality . 2004 (6)
[9]
Service Quality and Perceived Value's Impact on Satisfaction, Intention and Usage of Short Message Service (SMS)[J] . Tung Lai Lai.Information Systems Frontiers . 2004 (4)
[10]
Literature derived reference models for the adoption of online shopping[J] . Man Kit Chang,Waiman Cheung,Vincent S. Lai.Information & Management . 2004 (4)