国外公共服务渠道策略与进展研究综述

被引:4
作者
朱红灿
机构
[1] 湘潭大学公共管理学院
关键词
公共服务; 服务渠道行为; 电子政务;
D O I
暂无
中图分类号
D523.1 [国家机构];
学科分类号
1204 ; 120401 ;
摘要
如何为公众交付有效且高效的公众服务是每个政府面临的战略挑战。国外的公共服务渠道策略研究在公共服务渠道方式、模式、渠道选择行为和渠道管理策略等方面的研究卓有成效。本文对国外公共服务渠道策略的研究进展及其所涉及的研究内容作出评述,以期国内学界对这一主题予以更多的关注。
引用
收藏
页码:119 / 122
页数:4
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