图书馆客户知识管理模式研究

[1] 图书馆管理工作[M]. 北京图书馆出版社 , 潘寅生主编, 2001

[2] Knowledge-enabled customer relationship management: integrating customer relationship management and knowledge management concepts[1][J] . Henning Gebert,Malte Geib,Lutz Kolbe,Walter Brenner.Journal of Knowledge Management . 2003 (5)

[3] Developing relationship marketing with customers: a Scandinavian perspective[J] . Rajesh Singh.Library Management . 2003 (1)

[4] From users to customers?[J] . Jennifer Rowley.OCLC Systems ＆ Services . 2000 (4)

[5] A customer orientation checklist: a model[J] . Ana Reyes Pacios Lozano.Library Review . 2000 (4)

[6] TQM Training:[J] . Tim Loney.Journal of Library Administration . 1993 (1-2)

[7] Creating Partnerships:[J] . Richard Lynch,Lois Bacon,Ted Barnes.Journal of Library Administration . 1993 (1-2)

[1] 图书馆管理工作[M]. 北京图书馆出版社 , 潘寅生主编, 2001

[2] Knowledge-enabled customer relationship management: integrating customer relationship management and knowledge management concepts[1][J] . Henning Gebert,Malte Geib,Lutz Kolbe,Walter Brenner.Journal of Knowledge Management . 2003 (5)

[3] Developing relationship marketing with customers: a Scandinavian perspective[J] . Rajesh Singh.Library Management . 2003 (1)

[4] From users to customers?[J] . Jennifer Rowley.OCLC Systems ＆ Services . 2000 (4)

[5] A customer orientation checklist: a model[J] . Ana Reyes Pacios Lozano.Library Review . 2000 (4)

[6] TQM Training:[J] . Tim Loney.Journal of Library Administration . 1993 (1-2)

[7] Creating Partnerships:[J] . Richard Lynch,Lois Bacon,Ted Barnes.Journal of Library Administration . 1993 (1-2)