关键事件技术——通过获取关键事件进行实证研究的有效工具

[1] Analyzing service failures and recoveries: a process approach[J] . Stefan Michel.International Journal of Service Industry Management . 2001 (1)

[2] The Critical Incident Technique in Library and Information Management Research[J] . Shelagh Fisher,Tony Oulton.Education for Information . 1999 (2)

[3] Electronic Commerce: A Marriage of Management Information Systems and Marketing[J] . George M. Zinkhan,Richard T. Watson.Journal of Market-Focused Management . 1998 (1)

[4] Annual Review of Information Science and Technology. H.Menzel. Wiley Series in Solution Chemistry . 1966

[5] The Critical Incident Technique:A Useful Tool for Conducting Qualitative Research. Michelle Byrne. http://www.jdentaled.org/cgi/reprint/72/3/299.pdf . 2009

[1] Analyzing service failures and recoveries: a process approach[J] . Stefan Michel.International Journal of Service Industry Management . 2001 (1)

[2] The Critical Incident Technique in Library and Information Management Research[J] . Shelagh Fisher,Tony Oulton.Education for Information . 1999 (2)

[3] Electronic Commerce: A Marriage of Management Information Systems and Marketing[J] . George M. Zinkhan,Richard T. Watson.Journal of Market-Focused Management . 1998 (1)

[4] Annual Review of Information Science and Technology. H.Menzel. Wiley Series in Solution Chemistry . 1966

[5] The Critical Incident Technique:A Useful Tool for Conducting Qualitative Research. Michelle Byrne. http://www.jdentaled.org/cgi/reprint/72/3/299.pdf . 2009