电子政务服务能力层次关系实证研究

被引:12
作者
潘文文 [1 ,2 ]
胡广伟 [2 ]
机构
[1] 南京邮电大学管理学院
[2] 南京大学信息管理学院
关键词
电子政务服务能力; 能力管理; 结构方程模型; 中介效应;
D O I
10.13833/j.cnki.is.2016.04.024
中图分类号
D63 [国家行政管理];
学科分类号
1204 ; 120401 ;
摘要
回顾能力管理领域的研究成果,结合我国电子政务服务的应用情况,基于能力理论、IT能力、服务质量管理在电子政务服务能力层次上的关系,从政府内部视角提出电子政务服务能力的层次模型。进一步,运用验证性因子分析、路径分析等方法,对该层次模型及其结构路径关系进行实证研究,探究能力组份之间的影响关系与影响规律。
引用
收藏
页码:112 / 117
页数:6
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