酒店组织公平性氛围和服务氛围与旅客的投诉次数

[1] Employee and Customer Perceptions of Service in Banks: Replication and Extension. Schneider Benjamin,Bowen David E. Journal of Applied Psychology . 1985

[2] An investigation of differential justice climate composition models and multifoci climate alignment:Implications for multilevel research in organizational justice. Bashshur M,Rupp D E,Christopher J. http://www.econ.upf.edu/does/seminars/bahshur.pdf . 2011

[3] Positive organizational justice:From fair to fairer and beyond. Greenberg J. Exploring Positive Relationships at Work:Building a Therectical and Research Foundation . 2007

[4] HLM 7:Hierarchical Linear and Nonlinear Modeling. Raudenbush S W,Bryk A S,Cheong Y F. . 2011

[5] Linking service climate and customer perceptions of service quality: test of a causal model. Schneider B,White S S,Paul M C. The Journal of applied psychology . 1998

[6] DESIGN, VALIDITY, AND USE OF STRATEGICALLY FOCUSED EMPLOYEE ATTITUDE SURVEYS[J] . BENJAMINSCHNEIDER,STEVEN D.ASHWORTH,A. CATHERINEHIGGS,LINDACARR. &nbspPersonnel Psychology . 2006 (3)

[7] The service organization: Climate is crucial. Benjamin Schneider. Organizational Dynamics . 1980

[8] Setting the Justice Agenda: Seven Unanswered Questions about “What, Why, and How”[J] . Jerald Greenberg. &nbspJournal of Vocational Behavior . 2001 (2)

[9] Setting the Justice Agenda: Seven Unanswered Questions about “What, Why, and How”[J] . Jerald Greenberg. &nbspJournal of Vocational Behavior . 2001 (2)

[10] Factors influencing employee perceptions of customer service climate[J] . David J. Lux,Steve M. Jex,Curtiss P. Hansen. &nbspJournal of Market-Focused Management . 1996 (1)

[1] Employee and Customer Perceptions of Service in Banks: Replication and Extension. Schneider Benjamin,Bowen David E. Journal of Applied Psychology . 1985

[2] An investigation of differential justice climate composition models and multifoci climate alignment:Implications for multilevel research in organizational justice. Bashshur M,Rupp D E,Christopher J. http://www.econ.upf.edu/does/seminars/bahshur.pdf . 2011

[3] Positive organizational justice:From fair to fairer and beyond. Greenberg J. Exploring Positive Relationships at Work:Building a Therectical and Research Foundation . 2007

[4] HLM 7:Hierarchical Linear and Nonlinear Modeling. Raudenbush S W,Bryk A S,Cheong Y F. . 2011

[5] Linking service climate and customer perceptions of service quality: test of a causal model. Schneider B,White S S,Paul M C. The Journal of applied psychology . 1998

[6] DESIGN, VALIDITY, AND USE OF STRATEGICALLY FOCUSED EMPLOYEE ATTITUDE SURVEYS[J] . BENJAMINSCHNEIDER,STEVEN D.ASHWORTH,A. CATHERINEHIGGS,LINDACARR. &nbspPersonnel Psychology . 2006 (3)

[7] The service organization: Climate is crucial. Benjamin Schneider. Organizational Dynamics . 1980

[8] Setting the Justice Agenda: Seven Unanswered Questions about “What, Why, and How”[J] . Jerald Greenberg. &nbspJournal of Vocational Behavior . 2001 (2)

[9] Setting the Justice Agenda: Seven Unanswered Questions about “What, Why, and How”[J] . Jerald Greenberg. &nbspJournal of Vocational Behavior . 2001 (2)

[10] Factors influencing employee perceptions of customer service climate[J] . David J. Lux,Steve M. Jex,Curtiss P. Hansen. &nbspJournal of Market-Focused Management . 1996 (1)