工作负荷对个体感知到的团队内冲突的影响——控制点及情感信任的调节作用

被引：16

作者：

王敏

李淑敏

机构：

[1] 北京外国语大学国际商学院

来源：

管理评论 | 2017年 / 29卷 / 04期

基金：

中央高校基本科研业务费专项资金资助;

关键词：

工作负荷; 团队内冲突; 控制点; 情感信任;

D O I：

10.14120/j.cnki.cn11-5057/f.2017.04.012

中图分类号：

F272.92 [人事管理];

学科分类号：

摘要：

本文通过对37个团队的113名成员的纵向调查,考察了个体工作负荷对个体感知到的团队内冲突(任务冲突、关系冲突和过程冲突)的影响以及这种影响的缓冲条件。研究结果发现工作负荷与个体感知到的任务冲突没有直接关系,但与感知到的关系冲突和过程冲突成正相关,即工作负荷越大,感受到的关系冲突和过程冲突也越强烈。研究还发现团队成员个体的控制点能够调节工作负荷对感知冲突的负面影响。对于外控的个体,工作压力更容易引起冲突(任务、关系和过程冲突);另外,当团队存在较高的情感信任时,信任能够减少工作压力过高所引起的错误归因,从而可以降低冲突发生的可能性。

引用

页码：122 / 133

页数：12

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