共 6 条
[1]
Why customers stay: measuring the underlying dimensions of services switching costs and managing their differential strategic outcomes. Michael A Jones,David L. Mothersbaugh,Sharon E. Beatty. Journal of Business . 2002
[2]
Effects of Supplier Reliability and Benevolence in Business Marketing. Fred Seines,Kjell Gonhaug. Journal of Business . 2000
[3]
Kamakura: Satisfaction, repurchase intent, and repurchase behavior: Investigating the moderating effect of customer characteristics. Vikas Mittal,Wagner A. Journal of Marketing . 2001
[4]
A contingency approach to modeling satisfaction with management consulting services. Paul G Patterson. Journal of Service Research . 2000
[5]
Measuring the impact of buying behaviour on customer satisfaction. Kai Kristensen,Anne Martensen,Lars Gronhold. Total Quality Management . 1999
[6]
The different roles of satisfaction, trust, and commitment in customer relationships. Ellen Garbarino,Mark S Johnson. Journal of Marketing . 1999