共 8 条
[2]
基本公共服务应满足公众需求[N]. 姜晓萍.人民日报. 2015 (007)
[3]
New development: Reintroducing the zone of indifference: disengaging the cogs of public service performance and citizen satisfaction[J] . étienne Charbonneau,Younhee Kim,Alexander C. Henderson.Public Money & Management . 2014 (4)
[4]
PUBLIC SERVICE USE AND PERCEIVED PERFORMANCE: AN EMPIRICAL NOTE ON THE NATURE OF THE RELATIONSHIP[J] . GREGG G.VAN RYZIN,éTIENNECHARBONNEAU.Public Administration . 2010 (2)
[5]
Expectations, performance, and citizen satisfaction with urban services[J] . Gregg G.Van Ryzin.J. Pol. Anal. Manage. . 2004 (3)
[6]
Drivers and Consequences of Citizen Satisfaction: An Application of the American Customer Satisfaction Index Model to New York City[J] . Gregg G.Ryzin,DouglasMuzzio,StephenImmerwahr,LisaGulick,EveMartinez.Public Administration Review . 2004 (3)
[7]
A Theory of Neighborhood Problem Solving: Political Action vs . Residential Mobility *[J] . John M. Orbell,Toru Uno.American Political Science Review . 1972 (2)