共 14 条
[1]
Trust and Relational Commitment in Corporate Crises: The Effects of Crisis Communicative Strategy and Form of Crisis Response[J] . Yi-Hui Huang.Journal of Public Relations Research . 2008 (3)
[2]
Comparing apology to equivalent crisis response strategies: Clarifying apology's role and value in crisis communication[J] . W. Timothy Coombs,Sherry J. Holladay.Public Relations Review . 2008 (3)
[3]
Corporate social responsibility and consumers' attributions and brand evaluations in a product–harm crisis[J] . Jill Klein,Niraj Dawar.International Journal of Research in Marketing . 2004 (3)
[4]
Consumer Response to Negative Publicity: The Moderating Role of Commitment[J] . Rohini Ahluwalia,Robert E. Burnkrant,H. Rao Unnava.Journal of Marketing Research . 2000 (2)
[5]
Crisis communication plans: Poor predictors of excellent crisis public relations[J] . Francis J. Marra.Public Relations Review . 1998 (4)
[6]
THE EFFECTIVENESS OF CORPORATE COMMUNICATIVE RESPONSES TO ACCUSATIONS OF UNETHICAL BEHAVIOR
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[7]
The Hidden Crisis in Product-harm Crisis Management[J] . George J. Siomkos,Gary Kurzbard.European Journal of Marketing . 1994 (2)
[8]
Tolerance for Ambiguity, Uncertainty Audit Qualifications and Bankers' Perceptions[J] . Judy Tsui.Psychological Reports . 1993 (3)
[9]
Victims and Shareholders: The Dilemmas of Presenting Corporate Policy during a Crisis[J] . Alfred A. Marcus,Robert S. Goodman.The Academy of Management Journal . 1991 (2)
[10]
Managing product-harm crises[J] . Industrial Crisis Quarterly . 1989 (1)