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[1]
Virtual reference at North Carolina State: the first one hundred days. Boyer J. Information Technology and Libraries . 2001
[2]
Our experiment in online real-time reference. Broughton K. Computers in Libraries . 2001
[3]
Putting viriual reference on the map: Susan McGlamery----Metropolitan Cooperative Library System. Anonymous. . 2002
[4]
http://pages. prodigy. net/tabol/chatsoftware.htm .
[5]
http://www.lib.duke.edu /reference/liveonlineref. htm#Evaluation .
[6]
From Sshh to search engine: Reference.net on the Web. Kresh D N. Information Technology and Libraries . 2001
[7]
Well take it from here: Further developments we’d like to see in virtual reference software. Coffman S. Information Technology and Libraries . 2001
[8]
Providing virtual reference service. Breeding M. Information Today . 2001