服务型领导对下属服务绩效的影响:顾客导向和领导认同的作用

[1] The changing role of employees in service theory and practice: An interdisciplinary view[J] . David E. Bowen.Human Resource Management Review . 2016 (1)

[2] Servant leadership: Validation of a short form of the SL-28[J] . Robert C. Liden,Sandy J. Wayne,Jeremy D. Meuser,Jia Hu,Junfeng Wu,Chenwei Liao.The Leadership Quarterly . 2015 (2)

[3] Traditional Chinese leadership and employee voice behavior: A cross-level examination[J] . Yan Li,Jian-Min Sun.The Leadership Quarterly . 2014

[4] Examining the Mechanisms Linking Transformational Leadership, Employee Customer Orientation, and Service Performance: The Mediating Roles of Perceived Supervisor and Coworker Support[J] . Yuann-Jun Liaw,Nai-Wen Chi,Aichia Chuang.Journal of Business and Psychology . 2010 (3)

[5] Servant leadership: Development of a multidimensional measure and multi-level assessment[J] . Robert C. Liden,Sandy J. Wayne,Hao Zhao,David Henderson.The Leadership Quarterly . 2008 (2)

[6] An attitude-behavior model of salespeople's customer orientation [J]. JOURNAL OF THE ACADEMY OF MARKETING SCIENCE, 2005, 33 (04) : 536 - 552

[7] A review of servant leadership attributes: developing a practical model[J] . Robert F. Russell,A. Gregory Stone.Leadership & Organization Development Journal . 2002 (3)

[8] The Customer Orientation of Service Workers: Personality Trait Effects on Self- and Supervisor Performance Ratings[J] . Tom J. Brown,John C. Mowen,D. Todd Donavan,Jane W. Licata.Journal of Marketing Research . 2002 (1)

[9] Servant leadership and serving culture:influence on individual and unit performance .2 Liden R C,Wayne S J,Liao C,Meuser J D. Academy of Management . 2014

[1] The changing role of employees in service theory and practice: An interdisciplinary view[J] . David E. Bowen.Human Resource Management Review . 2016 (1)

[2] Servant leadership: Validation of a short form of the SL-28[J] . Robert C. Liden,Sandy J. Wayne,Jeremy D. Meuser,Jia Hu,Junfeng Wu,Chenwei Liao.The Leadership Quarterly . 2015 (2)

[3] Traditional Chinese leadership and employee voice behavior: A cross-level examination[J] . Yan Li,Jian-Min Sun.The Leadership Quarterly . 2014

[4] Examining the Mechanisms Linking Transformational Leadership, Employee Customer Orientation, and Service Performance: The Mediating Roles of Perceived Supervisor and Coworker Support[J] . Yuann-Jun Liaw,Nai-Wen Chi,Aichia Chuang.Journal of Business and Psychology . 2010 (3)

[5] Servant leadership: Development of a multidimensional measure and multi-level assessment[J] . Robert C. Liden,Sandy J. Wayne,Hao Zhao,David Henderson.The Leadership Quarterly . 2008 (2)

[6] An attitude-behavior model of salespeople's customer orientation [J]. JOURNAL OF THE ACADEMY OF MARKETING SCIENCE, 2005, 33 (04) : 536 - 552

[7] A review of servant leadership attributes: developing a practical model[J] . Robert F. Russell,A. Gregory Stone.Leadership & Organization Development Journal . 2002 (3)

[8] The Customer Orientation of Service Workers: Personality Trait Effects on Self- and Supervisor Performance Ratings[J] . Tom J. Brown,John C. Mowen,D. Todd Donavan,Jane W. Licata.Journal of Marketing Research . 2002 (1)

[9] Servant leadership and serving culture:influence on individual and unit performance .2 Liden R C,Wayne S J,Liao C,Meuser J D. Academy of Management . 2014