The Effects of Satisfaction and Structural Constrains on Retailer Exiting, Voice, Loyalty, Opportunism, and Neglect .2 Ping,R. Journal of Retailing . 1993
The Effects of Satisfaction and Structural Constrains on Retailer Exiting, Voice, Loyalty, Opportunism, and Neglect .2 Ping,R. Journal of Retailing . 1993