国外数字参考咨询服务与社交问答服务的比较研究

被引：7

作者：

邓胜利

杨丽娜

机构：

[1] 武汉大学信息资源研究中心

来源：

图书馆杂志 | 2016年 / 35卷 / 01期

关键词：

数字参考咨询; 社交问答服务; 用户感知; 比较;

D O I：

10.13663/j.cnki.lj.2016.01.007

中图分类号：

G252.6 [参考咨询];

学科分类号：

1205 ; 120501 ;

摘要：

国外社交问答服务的使用人数不断上升,而数字参考咨询服务使用数量有下降趋势。本文在相关文献梳理基础上,探讨国外数字参考咨询服务因数字环境的变化而面临的竞争和挑战,分析用户参考咨询服务环境和需求的变化,研究数字参考咨询服务和社交问答服务的用户感知,用户对数字参考咨询服务的偏好及满意度。最后,通过比较数字参考咨询服务和社交问答服务的关系,探讨新环境下数字参考咨询和社交问答服务合作的可行性。

引用

页码：42 / 49

页数：8

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