网上行政审批用户满意度的影响因素研究

被引:9
作者
吴君
许晓芸
黄栋
杨兰蓉
机构
[1] 华中科技大学公共管理学院
基金
国家软科学研究计划;
关键词
电子政务; 服务型政府; 网上行政审批; 公众满意度;
D O I
10.16582/j.cnki.dzzw.2014.12.010
中图分类号
D63 [国家行政管理];
学科分类号
1204 ; 120401 ;
摘要
本文基于技术接受模型(TAM)和D&M信息系统成功模型,以政府网站上所提供的网上行政审批服务为研究对象,选取安全/隐私、信任、可用性、公共服务意识、公共服务质量五个维度,对影响公众满意度各变量之间的关系进行假设,构建基于公众满意度的网上行政审批绩效评估模型。实证结果表明,可用性、公共服务意识、公共服务质量显著影响公众满意度,而安全/隐私、信任则不显著。
引用
收藏
页码:75 / 85
页数:11
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