人情智能对群体决策支持系统的影响

被引:3
作者
林子铭
李牧衡
赖美娟
机构
[1] 台湾"中央大学"资讯管理学系
关键词
群体决策支持系统; 人情智能; 虚拟团队;
D O I
暂无
中图分类号
C934 [决策学];
学科分类号
12 ; 1201 ; 1202 ; 120202 ;
摘要
在团队成员间彼此陌生的情境下,运用远距离异步沟通的GDSS技术,针对冲突性议题谈判协商的情境,探讨以内省智能与人际智能为基础的人情智能,是否对群体间的互动质量——参与度有影响,以及对虚拟团队成员间的信任与认同产生影响的程度。研究表明,人情智能对在陌生环境中个人使用GDSS的程度有正向影响,而使用程度也正向影响虚拟团队成员间的信任和认同感。建议管理者在使用GDSS时,除了科技本身的支持能力之外,也要重视虚拟团队成员的人情智能因素。
引用
收藏
页码:425 / 432
页数:8
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