美国311政务热线研究综述

[1] 政务热线:提升城市政府治理能力的有力杠杆——以南京市“12345”政府公共服务平台为例 [J]. 现代城市研究, 2014, (07) : 98 - 102

[2] Structure of 311 service requests as a signature of urban location [J]. PLOS ONE, 2017, 12 (10):

[3] Uncharted Territoriality in Coproduction: The Motivations for 311 Reporting[J] . Daniel Tumminelli O’Brien,Dietmar Offenhuber,Jessica Baldwin-Philippi,Melissa Sands,Eric Gordon.Journal Of Public Administration Research And Theory . 2017 (2)

[4] ECOMETRICS IN THE AGE OF BIG DATA: MEASURING AND ASSESSING "BROKEN WINDOWS" USING LARGE-SCALE ADMINISTRATIVE RECORDS[J] . Sociological Methodology . 2015

[5] The changing face of a city government: A case study of Philly311[J] . Taewoo Nam,Theresa A. Pardo.Government Information Quarterly . 2014

[6] Understanding Municipal Service Integration: An Exploratory Study of 311 Contact Centers[J] . Taewoo Nam,Theresa A. Pardo.Journal of Urban Technology . 2014 (1)

[7] Coproduction of Government Services and the New Information Technology: Investigating the Distributional Biases[J] . Benjamin Y. Clark,Jeffrey L. Brudney,Sung‐Gheel Jang.Public Admin Rev . 2013 (5)

[8] Commentary: 311 Services: A Real‐World Perspective[J] . P. K. Agarwal.Public Admin Rev . 2013 (5)

[9] The adoption of centralized customer service systems: A survey of local governments[J] . Christopher G. Reddick.Government Information Quarterly . 2008 (1)

[10] Crossing the great divide: Coproduction, synergy, and development[J] . Elinor Ostrom.World Development . 1996 (6)

[1] 政务热线:提升城市政府治理能力的有力杠杆——以南京市“12345”政府公共服务平台为例 [J]. 现代城市研究, 2014, (07) : 98 - 102

[2] Structure of 311 service requests as a signature of urban location [J]. PLOS ONE, 2017, 12 (10):

[3] Uncharted Territoriality in Coproduction: The Motivations for 311 Reporting[J] . Daniel Tumminelli O’Brien,Dietmar Offenhuber,Jessica Baldwin-Philippi,Melissa Sands,Eric Gordon.Journal Of Public Administration Research And Theory . 2017 (2)

[4] ECOMETRICS IN THE AGE OF BIG DATA: MEASURING AND ASSESSING "BROKEN WINDOWS" USING LARGE-SCALE ADMINISTRATIVE RECORDS[J] . Sociological Methodology . 2015

[5] The changing face of a city government: A case study of Philly311[J] . Taewoo Nam,Theresa A. Pardo.Government Information Quarterly . 2014

[6] Understanding Municipal Service Integration: An Exploratory Study of 311 Contact Centers[J] . Taewoo Nam,Theresa A. Pardo.Journal of Urban Technology . 2014 (1)

[7] Coproduction of Government Services and the New Information Technology: Investigating the Distributional Biases[J] . Benjamin Y. Clark,Jeffrey L. Brudney,Sung‐Gheel Jang.Public Admin Rev . 2013 (5)

[8] Commentary: 311 Services: A Real‐World Perspective[J] . P. K. Agarwal.Public Admin Rev . 2013 (5)

[9] The adoption of centralized customer service systems: A survey of local governments[J] . Christopher G. Reddick.Government Information Quarterly . 2008 (1)

[10] Crossing the great divide: Coproduction, synergy, and development[J] . Elinor Ostrom.World Development . 1996 (6)