虚拟社会资本、网络口碑与购买行为

被引:8
作者
杨爽
周星
机构
[1] 厦门大学管理学院
关键词
虚拟社会资本; 网络口碑; 购买行为; 虚拟社区;
D O I
10.13502/j.cnki.issn1000-7636.2011.06.011
中图分类号
F49 [信息产业经济]; F274 [企业供销管理]; F224 [经济数学方法];
学科分类号
1201 ; 0701 ; 070104 ;
摘要
网络口碑以新型的传播方式,对消费者的购买行为日趋重要。虚拟社区成为口碑传播的一种重要的媒介环境,本文从虚拟社会资本的视角,探讨口碑影响力的内在机理。理论假设虚拟社会资本中结构维度、认知维度和关系维度通过对口碑搜寻主动性和信息价值的影响,作用于消费者的购买行为。实证分析基本验证了研究假设,为虚拟社区的运营管理和企业的口碑营销提供一些启示。
引用
收藏
页码:109 / 115
页数:7
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