国家科学数字图书馆数字参考咨询系统的设计与实现

[1] The Technological Challenges of Digital Reference: An Overview. Penka J T. D Lib Magazine . 2003

[2] Trends and Issues in Digital Reference Services. Kasowitz A S. . 2001

[3] Assessing Quality in Digital Reference Services:Overview of Key Literature on Digital Reference. Gross M,etc. http://quartz.syr.edu/quality/default. htm . 2001

[4] Assessing Quality in Digital Reference Services:Phase Ⅱ Site Visit Summary Report. Gross M,etc. http://quartz. syr. edu/quality/default.htm . 2001

[5] QuestionPoint Collaborative Reference Service. http://www.questionpoint. org/index. html .

[6] The Virtual Reference Desk: Question Interchange Profile. Lankes R D. http://www.vrd. org/Tech/QuIP/1. 01/QuIP 1. 01d.PDF .

[7] QuIP and Emerging Digital Reference Standards. Lankes R D. http://www. vrd. org/conferences/VRD2001/proceedings/lanksq.shtml .

[1] The Technological Challenges of Digital Reference: An Overview. Penka J T. D Lib Magazine . 2003

[2] Trends and Issues in Digital Reference Services. Kasowitz A S. . 2001

[3] Assessing Quality in Digital Reference Services:Overview of Key Literature on Digital Reference. Gross M,etc. http://quartz.syr.edu/quality/default. htm . 2001

[4] Assessing Quality in Digital Reference Services:Phase Ⅱ Site Visit Summary Report. Gross M,etc. http://quartz. syr. edu/quality/default.htm . 2001

[5] QuestionPoint Collaborative Reference Service. http://www.questionpoint. org/index. html .

[6] The Virtual Reference Desk: Question Interchange Profile. Lankes R D. http://www.vrd. org/Tech/QuIP/1. 01/QuIP 1. 01d.PDF .

[7] QuIP and Emerging Digital Reference Standards. Lankes R D. http://www. vrd. org/conferences/VRD2001/proceedings/lanksq.shtml .