共 2 条
[1]
How Damaging are Negative Customer Reviews?Forrester Re-search. S.Mulpuru. http://www.forrester.com/Research/Document/Excerpt/0,7211,40649,00.html . 2007
[2]
Trust Among Strangers in Internet Transaction:Empirical Analysis of eBay’’s Reputation System. Resnick,Zeckhauser. http://www-csag.ucsd.edu/teaching/cse225s04/ Reading%20ListlE-bay-Empirical-BodegaBay.pdf . 2002