服务企业竞争力的关键要素及形成机理探讨

[1] Competing on Capabilities: The New Rules of Corporate Strategy. George Stalk,Phillip Evans,Lawrence E Shulman. Harvard Business . 1992

[2] Firm Resource and Sustained Competitive Advantage. Barney,J. Journal of Management . 1991

[3] The Core Competence of the Corporation. Prahalad,C.,Hamel,G. Harvard Business . 1990

[4] Founder competence,the environment,and venture performance. Chandler G.N,Hanks,S.H. Entrepreneurship Theory and Practice . 1992

[5] Putting the service-profit chain to work. Heskett James L,Jones Thomas O,Loveman Gary W,Sasser W Earl,Schlesinger Leonard A. Harvard Business . 1994

[1] Competing on Capabilities: The New Rules of Corporate Strategy. George Stalk,Phillip Evans,Lawrence E Shulman. Harvard Business . 1992

[2] Firm Resource and Sustained Competitive Advantage. Barney,J. Journal of Management . 1991

[3] The Core Competence of the Corporation. Prahalad,C.,Hamel,G. Harvard Business . 1990

[4] Founder competence,the environment,and venture performance. Chandler G.N,Hanks,S.H. Entrepreneurship Theory and Practice . 1992

[5] Putting the service-profit chain to work. Heskett James L,Jones Thomas O,Loveman Gary W,Sasser W Earl,Schlesinger Leonard A. Harvard Business . 1994