共 30 条
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"Consumer Response to Negative Publicity:The Moderating Role of Commitment". Ahluwalia, R,Burnkrant RE,Unnava, HR. Journal of Marketing . 2000
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Reasoned action in crisis communication:An attribution theory-based approach to crisis management. Coombs,W.T,Holladay,S.J. Responding to crisis:A rhetorical approach to crisis communication . 2004
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Self-Monitoring:Appraisal and Reappraisal. GANGESTAD S W,SNYDER M. Psychological Bulletin . 2000
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An Extended Examination of the Crisis Situations: AFusion of the Relational Management and Symbolic Approaches. Coombs, W.T.,Holladay, S.J. Journal of Public Relations Research . 2001
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The Role of Country of Manufacture in Consumers’’ Attributions of Blame in an Ambiguous Product-Harm Crisis. Laufer, D.,Gillespie, K,Silvera, D.H. Journal of International Consumer Marketing . 2009
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Choosing the right words : The development of guidelines for the selection of the"appropriate"crisis re2 sponse strategies[J]. Coombs,W T. Management Communication Quarterly . 1995
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An Analytic Framework for Crisis Situations:BetterResponses from a Better Understanding of the Situation. Coombs W T. Journalof Public Relations Research . 1998
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The Influence of Behavior on Attitudes. J. Olson,J. Stone. The Handbook of Attitudes and Attitude Change . 2005