Measuring aggregate process performance using AHP

被引：41

作者：

Frei, FX

Harker, PT ^{[1
]}

机构：

[1] Univ Penn, Dept Operat & Informat Management, Philadelphia, PA 19104 USA

[2] Harvard Univ, Sch Business, Boston, MA 02163 USA

来源：

EUROPEAN JOURNAL OF OPERATIONAL RESEARCH | 1999年 / 116卷 / 02期

关键词：

AHP; benchmarking; process efficiency;

D O I：

10.1016/S0377-2217(98)00134-9

中图分类号：

C93 [管理学];

学科分类号：

12 ; 1201 ; 1202 ; 120202 ;

摘要：

When one undertakes a benchmarking study, it is quite typical to collect performance data on a set of business processes from a variety of organizations. While one can compare efficiency on a process-by-process level, how can one compare the overall efficiency of one organization versus another using this process-level data? This note presents a methodology that combines tournament ranking and Analytic Hierarchy Process (AHP) approaches to create a ranking scheme that deals explicitly with missing data and ties in the tournament scheme. (C) 1999 Elsevier Science B.V. All rights reserved.

引用

页码：436 / 442

页数：7

共 13 条

[1] Inside the black box: What explains differences in the efficiencies of financial institutions? [J].