Job characteristics and computer anxiety in the production industry

ddThe present study was part of a larger Norwegian research effort termed "Learning in computer based-industrial information networks," which is funded by the Norwegian Research Council. This action research based investigation was aimed at developing and implementing computer technology for improving profitability, employee well being, and work environment. The present study was conducted to investigate antecedents of computer anxiety, and was based upon a postal survey conducted in 1999. The sample included 336 employees. Data-analyses were performed with structural equation modeling (LISREL). In addition to gender, age and education, the data analyses revealed that the job characteristics of decision authority and training were the most important determinants of computer anxiety. Job demands did not relate significantly to computer anxiety. Managers had less computer anxiety than non-managers. The practical implications of these findings corresponded with findings in a number of other Norwegian action research studies, and suggested that clear and specific goals should be expressed for any continuous improvement activity. New technology introductions should be accompanied by user involvement, training and active practical use. Special attention should be paid to women, lower educated, and older employees. (C) 2002 Elsevier Science Ltd. All rights reserved.