Implementation and pitfalls of total quality management

被引：61

作者：

Kanji, GK

机构：

[1] Centre for Quality and Innovation, Sch. of Comp. and Management Studies, Sheffield Hallam University, Sheffield S11 8HD, Hallamshire Business Park

来源：

TOTAL QUALITY MANAGEMENT | 1996年 / 7卷 / 03期

关键词：

D O I：

10.1080/09544129650034882

中图分类号：

C93 [管理学];

学科分类号：

12 ; 1201 ; 1202 ; 120202 ;

摘要：

This paper discusses how to implement total quality management in the competitive business world where the customer no longer accepts the traditional approach to quality. In general, it has been accepted that the basic pitfalls which prevent both manufacturing and service industries from being quality organizations are the same. This paper suggests that the pitfalls are directly attributable to the organization and failure to lead the drive for continuous improvement will affect the business excellence or profitability.

引用

页码：331 / 343

页数：13