Supply chain reengineering using a core process analysis matrix and object-oriented simulation

To satisfy and respond quickly to customers' demand, many companies are now aggressively focusing on supply chain management in order to strengthen their competitiveness. This paper proposes an integrated business process reengineering (BPR) framework for improving performance. There are several steps in this framework: creating vision, identifying core processes to be redesigned, analyzing current core processes, designing for innovation, evaluating the new processes, selecting the best, and transforming and implementing the resulting design. A core process analysis matrix is proposed for identifying the critical processes. System simulation is useful in measuring the performance and predicting the effect of change on the system. To reduce the risk of BPR, an object-oriented simulation framework is developed for evaluating and analyzing the reengineering proposals. This paper uses a case study to show the value of the method. (C) 2002 Elsevier Science B.V. All rights reserved.