共 43 条
[1]
ADAMSON C, 1995, MANAGING SERVICE QUA, V4, P9
[3]
[Anonymous], 1998, J CLEANER PRODUCTION
[5]
Bunney H., 1997, THE TQM MAGAZINE, V9, P183, DOI DOI 10.1108/09544789710168966
[9]
Crosby P., 1989, LETS TALK QUALITY 96
[10]
DALE BG, 1993, TQM MAGAZINE, V5, P23

